Changed your mind about a purchase? For consumer orders, we give you 14 calendar days from delivery to tell us you wish to cancel without giving a reason. If you placed the order while signed in to your customer account, you have 30 days.
This is protection provided in our store terms and the agreed Slovak framework, not a statement that every online purchase in Canada carries a national statutory 14-day cooling-off period. The same procedure applies during our 30-day extension. More protective mandatory rights are not reduced.
You can give notice before delivery and can cancel all or part of an order. You do not need to create an account, log in again or obtain our prior approval.
The online cancellation form is not yet active in this preview of the store. You can send your notice by email or by mail using the details below. Do not wait for the online form if a deadline is approaching. Opening this page does not send a notice.
Send a clear statement to info@maky.store or to MAKY.STORE s. r. o., Stará Vajnorská 11, 831 04 Bratislava, Slovakia. You can reach us with questions on +421 901 730 066.
You may use our printable cancellation form, but it is optional. Tell us who is cancelling, which purchase is involved and whether the notice covers the whole order or named items and quantities. You do not have to give a reason or your bank account details just to cancel.
The delivery day itself is not counted. For one contract covering goods delivered separately, count from delivery of the last item. For an item delivered in parts, count from the last part. For regular deliveries over an agreed period, count from the first delivery. Delivery to a person you nominate, other than the carrier, counts as delivery to you.
Send your notice by the last day of the applicable period. The goods do not have to reach Slovakia by that day. If mandatory law extends a cancellation period because required information was not provided, that longer period remains available.
For routine change-of-mind returns from Canada, arrange the return with your own carrier. We do not currently offer routine pickup or a prepaid return label. No prior return authorization is required.
Unless we have separately offered to collect the goods, send or hand them back without undue delay and within 14 days after your cancellation notice. Sending them before the deadline is sufficient. Keep evidence of dispatch.
MAKY.STORE s. r. o.Pack the goods securely and include the accessories supplied with the returned item. Original packaging can help protect it, but is not a general condition of cancellation. Include your order reference where possible.
A request for help with shipping is not a collection booking or an offer by us to collect. Do not miss the return deadline simply while waiting for advice. If we separately offer collection, follow the arrangement we confirm; paid collection is never ordered without your express acceptance of its price.
For a change-of-mind return, you bear the direct return costs if we properly told you about them before purchase. For goods that cannot normally be returned by post, the required information about those costs must also be provided before you buy. If that information was not properly provided, or we agreed to pay, we do not charge you those costs.
Return shipping to Slovakia can be significant for bulky items. A quote requested after purchase does not replace information that should have been given before purchase. This policy does not set a flat return fee or a handling charge.
For defects, incorrect goods or other grounds that require us to pay, different cost rules apply. See Returns and product support.
We refund the amounts due without undue delay and, under this policy, no later than 14 days after receiving your notice. If you cancel the entire order, this includes original delivery up to the price of the least expensive standard delivery we offered for that order. The extra cost of a more expensive option you expressly selected need not be refunded.
For a partial return, we refund the relevant amounts. We do not retrospectively add shipping charges or a penalty because you returned part of an order. Import costs already included in the price are not a new cancellation fee.
We use the original payment method unless you expressly agree to a different method that costs you nothing. You do not have to accept store credit instead of a refund. We do not need an IBAN to refund the original card.
Unless we offered collection, we may hold the refund until we receive the goods or evidence of dispatch, whichever happens first. If we offered collection, we do not use that hold. Any earlier refund or different procedure required by mandatory law takes priority.
You may inspect the goods as needed to establish their nature, characteristics and operation, much as you would in a shop. You may be responsible for a reduction in value caused by handling beyond that, subject to the applicable information requirements and law. Opening the package or reasonably inspecting the product does not by itself remove the right to cancel.
There is no flat restocking, unpacking or processing fee. Any claim for diminished value must be based on the actual condition and explained. We do not unilaterally deduct such a claim from the refund due under our agreed cancellation terms.
The change-of-mind right may not apply to goods genuinely made to your individual specifications or clearly personalized for you. An exception can also apply to sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. We apply exceptions only where their conditions are met and without reducing mandatory rights.
A normal “Available to order” item or a standard rack kit selected to fit your vehicle is not made-to-order in this sense just because we source or assemble that standard combination. An exception for changing your mind does not remove remedies for a defect.
Mandatory Canadian cancellation rights can arise independently of this policy, including when legally required information or a contract copy is missing, goods are not delivered on time, or the seller engages in an unfair practice. Conditions and deadlines depend on the applicable provincial or territorial law. In Québec, statutory cancellation of a distance contract for non-compliance can require the merchant to pay reasonable return costs. Our ordinary change-of-mind cost rule does not override that protection.
Our Terms of sale give the full contractual framework. For a product problem, contact us even after the change-of-mind period has ended.
