Changed your plans, or is something wrong with the product? A change-of-mind return and a claim about a defective, damaged or incorrect item are different processes. Different rules apply to the shipping costs too.
For consumer purchases, MAKY.STORE provides 14 calendar days from delivery to tell us that you are canceling the purchase without giving a reason. If you placed the order while signed in to your customer account, the period is 30 days. The same return procedure applies to that extension.
We provide this protection under our store terms and the agreed Slovak framework. We do not describe it as a general US federal cooling-off period for all online shopping. Any mandatory rights that give you more protection remain available.
You can cancel before delivery or return selected items. You do not need an account at the time of cancellation, a reason or our prior approval. Send a clear notice to info@maky.store, identifying the purchase and the items concerned. The full procedure and exceptions are on Cancellations and returns.
For routine change-of-mind returns from the United States, you arrange shipping to Slovakia with a carrier of your choice. We do not currently offer routine pickup or a prepaid return label. Send the goods within 14 days after notifying us of cancellation; dispatching them within that period is enough.
You pay the direct return-shipping costs where we properly informed you of them before purchase. For goods that cannot normally be returned by post, the required cost information must also be given before purchase. We do not use a later quote to replace missing pre-purchase information. If we agreed to bear the cost or applicable law makes it ours, we do not charge it to you.
Under our change-of-mind policy, we refund the amounts due within 14 days after receiving your cancellation notice, subject to the permitted hold until we receive the goods or evidence that you sent them, whichever comes first. If we have separately offered to collect the goods, we do not use that hold.
For a cancellation of the whole order, we also refund the original delivery charge up to the least expensive standard delivery option offered for that order. We use the original payment method unless you expressly agree to another no-cost method. There is no flat restocking fee. These rules do not delay a refund required sooner under another applicable right.
Email info@maky.store. Tell us which product is affected, what is wrong and when you noticed it. Include the order number or other details that let us identify the purchase.
A photo or short video is helpful but is not a condition for accepting the report. Original packaging or only an original invoice is not required; other suitable evidence of purchase can be used. You can also write to us by mail. Do not delay reporting the problem while shipping arrangements are being discussed.
Our Terms of sale retain the Slovak seller-responsibility framework: defects present at delivery that appear within two years, with the applicable presumptions and other protections. For contracts entered into on or after July 31, 2026, that Slovak period is extended once by 12 months after the first repair that remedies a defect. Older contracts follow the rules applicable when they were made.
Applicable US law may give you express or implied warranty rights, including rights relating to merchantability or fitness for a particular purpose. Those rights and the time allowed to enforce them vary by state. We do not sell to consumers under a blanket “as is” disclaimer or make a manufacturer your only route to a remedy. The two-year period in our Slovak framework does not cap a longer mandatory US right.
A manufacturer’s commercial warranty is additional and may have its own geographical scope. It does not replace your rights against us. We do not assume that a warranty offered for a European product includes service in North America.
We acknowledge the report in writing without delay and explain the proposed remedy and timing. Under the agreed framework, you can generally choose repair or replacement, unless the chosen remedy is impossible or disproportionate compared with the other. We explain any limitation.
We provide the required remedy without charge, within a reasonable time and without significant inconvenience. The Slovak procedure normally sets a period of no more than 30 days from the report, unless an objective reason beyond our control justifies a longer period and we can demonstrate it. We do not use this rule or its exception to override a more protective mandatory local requirement.
A price reduction or cancellation for a defect may be available in the circumstances set by law, for example where an appropriate repair or replacement is not provided, the defect persists or it is sufficiently serious. This is not the same as the 14/30-day change-of-mind policy. Details are in our Terms of sale.
If we reject responsibility, we explain why in writing. You may provide further evidence and pursue other remedies available under the law.
When we are responsible for the defect, we bear the necessary costs of the remedy, including the required return and replacement shipping. Contact us to coordinate an appropriate method, especially for a bulky product. The absence of routine change-of-mind pickup does not transfer these costs to you or remove your right to a remedy. Necessary removal and reinstallation are dealt with as required by law.
MAKY.STORE s. r. o.
Stará Vajnorská 11
831 04 Bratislava
Slovakia
Include the order or case reference where possible; this helps us match the package but is not, on its own, a condition of your rights. For customs paperwork, ask your carrier what it needs and provide an accurate description. We can supply purchase details; a customs question should not delay your cancellation notice.
