We ship from Slovakia through FedEx and Slovenská pošta, the Slovak postal service. The services available for your address and the products in your cart are shown before you confirm your order.
Availability depends on the destination, product, package dimensions and weight. Not every carrier or service is suitable for every item. A roof box, for example, may need a different service from a small package. This page does not promise delivery of every product to every address.
If checkout shows no suitable option, contact us. We will check whether delivery can be arranged. Do not select a different destination simply to get past checkout.
We arrange customs clearance and cover the import duties, import taxes and clearance charges for the delivery we offer to the United States. These costs are included in our quoted price, not collected from you unexpectedly at the door. The final total, including delivery and any applicable sales taxes, is shown before you place a binding order.
If a carrier nevertheless asks you to pay an import charge covered by that price, send us the notice at info@maky.store so we can resolve it. We do not pass an undisclosed import bill on to you. We may ask for information needed to complete clearance, but a request for information is not a request for an extra payment.
Items marked “Available to order” are sourced from a supplier. That label does not mean the product is already in our own warehouse. We ship after payment has been received and according to the stated availability.
For US orders, we follow the applicable Mail, Internet, or Telephone Order Merchandise Rule. We must have a reasonable basis for the shipment time we give you. If no shipment time is stated, the rule generally uses 30 days from receipt of a properly completed order. If we cannot ship on time, we notify you and offer the choice required by the rule: agree to a delay or cancel for a prompt refund. We do not treat the words “available to order” as permission to keep your payment indefinitely. A shipping deadline and a delivery date are not the same thing.
Need your equipment for a particular trip? Write to us before buying so we can check the delivery options. We do not promise an arrival date that has not been confirmed.
Orders delivered to the United States are paid in advance through our Stripe payment integration, using a payment method offered at checkout. Cash on delivery is not available. Prices in this market are shown in US dollars (USD). We show the amount and currency you will pay before confirmation.
Stripe processes payment details. We do not store or have access to your full card number or security code. A payment-provider notification is not, by itself, our acceptance of an order.
Check the packaging where practical and take photos of visible shipping damage. If an item is damaged, incorrect or missing, contact info@maky.store. Photos and a carrier’s damage report can help us investigate, but their absence does not automatically remove your rights.
The arrangements for a return shipment are different from those for your original delivery. See Cancellations and returns and Returns and product support.
