These terms apply to purchases of goods from MAKY.STORE. The version supplied when your contract is made applies to that purchase. We are a seller established in Slovakia, not a local North American store or warehouse.
Slovak law governs our sales contracts, subject to the protections below. Nothing in these terms removes rights that applicable law does not allow you to waive. A choice of Slovak law does not exclude mandatory protections that apply to your purchase in your state, province or territory.
MAKY.STORE s. r. o.
Lermontovova 911/3
811 05 Bratislava-Staré Mesto
Slovakia
Company identification number (IČO): 57 704 627
Slovak tax identification number (DIČ): 2122890660
Slovak VAT identification number: SK2122890660
Commercial Register: Mestský súd Bratislava III, section Sro, entry 200804/B. We are registered for VAT in Slovakia.
Email: info@maky.store
Phone: +421 901 730 066
Returns, product claims and related correspondence: MAKY.STORE s. r. o., Stará Vajnorská 11, 831 04 Bratislava, Slovakia. Do not send a return to the registered office instead.
“We” means MAKY.STORE s. r. o.; “you” means the buyer. Consumer protections apply according to the actual circumstances and applicable law, not merely whether you entered an invoice address. These consumer terms do not remove any rights that the law also gives other eligible buyers.
You can buy without creating an account. Add products to your cart, enter the details needed for the purchase and delivery, and choose from the available delivery and payment methods. Before sending the order, you can review and correct the items, quantities and information.
We show the total amount, currency, delivery charges and applicable taxes before you commit. A button marked “Place order and pay”, or equally clear wording, sends an order with an obligation to pay. We do not add paid extras without your express agreement.
The sales contract is formed when you receive our email accepting the order. A payment confirmation issued only by the payment provider is not our acceptance. Our acceptance email includes the order summary, agreed terms and a copy of these terms that you can keep. If we cannot accept an order after receiving a payment, we return that payment promptly.
The US English store provides the contract information in English, without overriding any applicable requirement to provide information or a contract in another language. We store the information needed to fulfill the order and meet legal obligations. You can save the confirmation and documents, or request information about your own order by email.
Your internet or phone provider’s normal charges may apply. We do not charge an additional fee merely for concluding a distance contract.
The product page describes the characteristics, included parts, intended use and relevant limitations. For a fitting kit, the exact vehicle configuration and kit contents matter. Vehicles sold in different markets can differ even when their model names match. Check the make, model year, body, roof and mounting system, along with the product and vehicle load limits.
Please ask us before buying if compatibility is uncertain. That advice does not transfer our responsibility for accurate information or a product’s conformity to you. Do not infer approval for road use or regional certification simply from the availability of a translated page.
“Available to order” means we source a standard item from a supplier. It is not a statement that the item is in our own stock, made to your individual specifications or excluded from returns.
Prices in this market use US dollars (USD). The order review shows the final product price, delivery charge, applicable sales taxes and total. The agreed price applies to the contract; a later price change does not change an existing order.
We arrange customs clearance and cover the import duties, import taxes and clearance charges for the delivery we offer to the United States. These costs are included in our quoted price, not collected from you unexpectedly at the door. The final total, including delivery and any applicable sales taxes, is shown before you place a binding order.
If a carrier nevertheless asks you to pay an import charge covered by that price, send us the notice at info@maky.store so we can resolve it. We do not pass an undisclosed import bill on to you. We may ask for information needed to complete clearance, but a request for information is not a request for an extra payment.
Orders for the United States are paid in advance through Stripe using an eligible method offered at checkout. We do not offer cash on delivery. Where local rules restrict advance-payment methods, only permitted methods are offered. Payment does not waive a cancellation, refund or card-dispute right available under applicable law.
We do not store or have access to the full card number or security code. Stripe handles those details. If a payment has been received for an order we cannot accept, we refund it promptly. After a contract is formed, a change in our supplier’s price or availability does not entitle us to rewrite your agreed terms unilaterally.
We ship from Slovakia through FedEx and Slovenská pošta. Delivery services depend on the address, items, package size and weight. The options and charges offered for your order appear before confirmation. We do not promise that every item can be delivered to every destination.
We provide the delivery terms before the contract is made. Under our Slovak framework, unless another delivery period is agreed, we deliver without unnecessary delay and no later than 30 days after the contract is made. This does not replace a more favorable mandatory deadline or a specific delivery commitment.
For US orders, we follow the applicable Mail, Internet, or Telephone Order Merchandise Rule. We must have a reasonable basis for the shipment time we give you. If no shipment time is stated, the rule generally uses 30 days from receipt of a properly completed order. If we cannot ship on time, we notify you and offer the choice required by the rule: agree to a delay or cancel for a prompt refund. We do not treat the words “available to order” as permission to keep your payment indefinitely. A shipping deadline and a delivery date are not the same thing.
If an agreed delivery deadline is missed, you may give us an appropriate additional period and cancel if we do not deliver within it. No additional period is needed where the applicable law allows immediate cancellation, including where we refuse delivery or timely delivery was essential and that was clear before the contract was made. We return payments as required; the cancellation rules for a delay are not limited to the change-of-mind return process below.
For a carrier we offer, risk of accidental loss or damage passes when you, or a person you designate other than the carrier, receives the goods. The statutory exception for an independent carrier you select that we did not offer remains subject to applicable law. Ownership passes on delivery under the applicable Slovak rules, without displacing mandatory local rights.
Check the package where practical. Photos and a carrier’s damage report can help, but their absence does not automatically cancel a valid product claim.
We offer consumers 14 calendar days after receiving the goods to cancel without giving a reason. For an order placed while signed in to your customer account, we extend that period to 30 days, with the same return procedure and protections. You do not need an account when sending the cancellation.
For these markets, this is the protection provided through our agreed seller framework and policy; it is not a claim that every US or Canadian online purchase has a federal 14-day cooling-off period. Separate mandatory cancellation rights are preserved.
The day of receipt is not counted. For several goods in one contract delivered separately, the period starts from the last delivery; for one product delivered in parts, from the last part. For regular deliveries over an agreed period, the first delivery is relevant. Receipt by your designated person, other than the carrier, counts as receipt.
You may cancel before delivery or cancel only selected products and quantities. Rules on extension where required cancellation information was not supplied remain applicable. Under the Slovak framework, a missing required notice can extend the statutory period by up to 12 months after the normal period; if the information is supplied during that extension, the statutory 14-day period runs from its receipt.
Email a clear notice to info@maky.store, or mail it to our return address above. You may use the optional cancellation form, but an equally clear statement is sufficient. Identify yourself, the purchase and the goods concerned. No reason, prior authorization or compulsory bank-account number is required.
The online cancellation form is not yet active in this preview. You can send a clear notice by email or by mail. Viewing a page does not submit a notice, and you should not wait for online activation if a deadline is approaching.
For our 14/30-day cancellation process, send the notice by the last day; the goods do not have to reach us by that day. A phone or order number can help with identification, but we do not make an assigned case number a condition of exercising the right.
Unless we have specifically offered to collect the goods, send or hand them back without unnecessary delay and no later than 14 days after communicating cancellation. Sending them before the deadline is sufficient. Use our return address in Slovakia.
Routine pickup and prepaid return labels are not currently offered for change-of-mind returns from the United States. Choose your own carrier; you do not need our prior authorization. We can provide the information needed to identify a returned purchase and avoid an unnecessary customs problem. A request for packing or customs guidance is not a request for permission to cancel.
You pay the direct cost of a change-of-mind return only if we properly informed you before purchase. For goods that cannot normally be returned by post, the required information includes the return cost. A price quotation obtained after purchase does not replace that information. We do not shift the cost to you if we failed to provide required information or agreed to bear it. Different rules apply to a defective product or another mandatory cancellation remedy.
Secure the goods for transport and return the included accessories. Original packaging can be useful but is not a blanket condition of return. We do not require the original invoice as the only proof of purchase.
If we separately and expressly offer collection in a particular case, the arrangements for that actual offer apply. Do not miss a deadline merely because you asked whether collection might be possible.
For cancellation under this process, we refund the relevant payments without unnecessary delay and within 14 days after receiving your notice. For a full cancellation, that includes original delivery up to the least expensive standard service we offered for the order; we need not refund an extra charge for a more expensive service you selected.
The import charges included in the price you paid us are not automatically treated as a non-refundable penalty. We calculate the refund in accordance with the cancellation and applicable law. We do not make you recover our import payments yourself as a condition of refunding what we owe you.
For a partial cancellation, we refund the relevant amount and do not retroactively add delivery fees or other penalties. We use the original payment method unless you expressly agree to another no-cost method. You do not have to accept a voucher instead of money. No IBAN is needed to refund the original card.
Unless we offered to collect the goods, we may hold the refund until we receive them or you supply evidence of return shipment, whichever happens first. If we offered collection, we do not rely on that hold. A mandatory local refund rule that does not allow the same hold takes priority.
You may inspect and handle the goods as reasonably needed to establish their nature, characteristics and functioning. Where the conditions of our framework and applicable law allow it, you may be responsible for diminished value caused by more extensive use. We explain any claim with reference to the actual condition; we do not impose a fixed restocking, opening or processing fee or unilaterally offset a diminished-value claim against your cancellation refund.
An exception can apply to genuinely customized goods made to your specifications or to sealed goods that cannot be returned for health or hygiene reasons after unsealing, only where its legal conditions are met. A standard item sourced to order or a standard kit matched to a car is not automatically customized. Exceptions do not remove remedies for defective goods.
This store policy is not the FTC’s three-day Cooling-Off Rule, which does not cover purchases made entirely online. Other applicable rights remain available, including rights relating to delayed shipment, defective goods and misleading practices. A cancellation because we fail to ship as required is not treated as a customer-funded change-of-mind return.
We remain responsible for the goods we sell. Under the agreed Slovak consumer framework, responsibility covers defects existing on delivery that become apparent within two years after delivery. A defect appearing within the relevant liability period is presumed to have existed on delivery unless the contrary is shown or the presumption conflicts with the nature of the goods or defect. Longer mandatory protections remain available.
For contracts made on or after July 31, 2026, the Slovak liability period is extended once by 12 months after the first repair that remedies a defect, regardless of further repairs. Earlier contracts follow the rules then applicable. Applicable rules on suspension, renewal and extension of time limits remain intact.
For goods with digital elements, any agreed continuing supply of digital content or services and required updates is governed by the applicable conformity rules; the Slovak continuous-supply period is not shorter than two years. We are also responsible for installation performed by us or on our responsibility and for installation problems caused by defective instructions we supplied.
Applicable US law may give you express or implied warranty rights, including rights relating to merchantability or fitness for a particular purpose. Those rights and the time allowed to enforce them vary by state. We do not sell to consumers under a blanket “as is” disclaimer or make a manufacturer your only route to a remedy. The two-year period in our Slovak framework does not cap a longer mandatory US right.
Notify us at info@maky.store, describe the issue and identify the purchase. Photos may help but are not required in every case, and a prompt inspection or a two-month notification rule imported from Slovakia does not override a mandatory local right. We give written acknowledgment and information about the remedy. You can make a claim without an account.
Under our framework you may request repair or replacement, unless a requested option is impossible or disproportionate compared with the other. The remedy must be free, within a reasonable period and without significant inconvenience. Our Slovak process normally provides a remedy within 30 days after notification, unless an objectively justified reason outside our control permits longer. This is not permission to exceed a shorter mandatory deadline or delay a remedy that the circumstances require sooner.
Where the conditions are met, you may request a price reduction or end the contract for non-conformity, for example if the proper remedy is refused, fails, is not completed or the defect is sufficiently serious. A minor defect does not by itself justify ending the contract under the Slovak framework. Any additional mandatory local remedy remains available.
We bear necessary return and re-delivery costs for a defect for which we are responsible. Required removal and reinstallation of a correctly installed product are handled as the law requires. The routine no-pickup policy for a change-of-mind return does not transfer these costs to you.
If we reject responsibility, we explain why in writing. You may provide other admissible evidence and pursue the remedies available to you. The treatment of expert evidence and reasonable costs follows applicable rules.
A manufacturer’s warranty is additional, not a substitute for our obligations. Its terms and territorial scope must be checked for the particular product. These terms do not exclude implied warranties, restrict a manufacturer’s obligations or replace any product-specific written warranty information that must be available before sale.
We use the information needed to take and fulfill orders, handle inquiries and meet legal obligations. Details, purposes, recipients, retention and rights are in our Privacy policy.
Optional marketing consent is not a condition of purchase, cancellation or a product claim. Our Cookies and privacy page explains the technologies used and how to change your choices. Declining optional analytics or marketing does not prevent a purchase.
Please contact us at info@maky.store so we can try to resolve the matter. This does not make prior contact a condition where the law allows another remedy, and does not suspend a legal deadline automatically.
For matters within its statutory scope, you can use the Slovak alternative-dispute-resolution process after a request for remedy is rejected or remains unanswered for more than 30 days. The Slovak Trade Inspection provides information at soi.sk. Statutory admissibility, scope, time limits and exceptions apply; naming an authority does not guarantee it can hear every cross-border claim.
You may also contact the competent consumer-protection authority in your state, or report a consumer issue to the Federal Trade Commission. A regulator receiving a report is not necessarily an individual mediator or a court. We do not claim membership in a foreign mediation scheme that has not been established.
Nothing here requires mandatory arbitration, waives a right to bring a claim or limits you to the courts of Bratislava where applicable law allows another competent court. Payment disputes and chargeback rights available under the law are not waived.
The contract is governed by Slovak law, with applicable mandatory consumer protections preserved. More favorable contractual commitments above remain binding. A general reference to Slovak law is not a disclaimer of US federal or state rights.
Changes to these terms apply to contracts made after the change takes effect, not retroactively to an accepted order. Keep the terms supplied with your purchase. Statutory rights that cannot be waived prevail over any inconsistent wording.
